• Highest partnership level
• 3-tier support with ITIL-compliant service desk and ITIL compliant processes
• Monitoring and tracking of incidents, service and changes enquiries
• ITIL process integration
• Central contact for all technical questions
• Best performance on demand

In order to build trust, a high level of partnership must be aimed for. In plain language: You should always receive the best products and services.

The support structure is organized into three levels to ensure that every issue is addressed by the right expert.

ITIL practices, a globally recognized set of best practices for IT service management, ensure you receive consistent and efficient support.

Every incident, service error or change request is actively tracked. This ensures that nothing falls through the mesh. No more juggling multiple contacts. Whatever technical issue you face, our resources are your first port of call.

Primary support can be available on-call 8 hours per day, 5 days per week. Additionally, for urgent needs or additional support, you can get 24/7 assistance, including weekends and holidays, to ensure you are covered 24/7.